Chris S.

1. Community
2. Feedback - Ticketing System (Support)
3. Reporting - Skipped tickets within the "play-mode"

Hi Barry Neary - Where does this one stand currently? This is an incomplete and fairly unusable product feature without any sort of reporting attached to it. 5 years since this has been raised

• View comment
• Chris S.
• Created May 02, 2022 09:06
• 1 vote

1. Support
2. ...
3. Multiple language support
4. Providing multiple language support with dynamic content

Hi Dave Dyson - is there any consideration to add the ability to use the search function to be able to search for the placeholder or dynamic content name? If I have dynamic content in triggers etc ...

• View comment
• Chris S.
• Created February 10, 2022 10:13
• 3 votes

1. Support
2. ...
3. Email
4. About mail loops and Zendesk email

Hi DJ Buenavista Jr. - Are there plans on the roadmap to address this? If ZD is able to identify and update the ticket with the message, then you should also be able to able to feed this info elsew...

• View comment
• Chris S.
• Created January 19, 2022 19:16
• 1 vote

1. Support
2. ...
3. Email
4. About mail loops and Zendesk email

Hi - Zendesk already identifies (via the above mentioned flag within the ticket..."this comment auto generated from another ZD...")  How can we identify these for tagging/triggers etc? We get tons ...

• View comment
• Chris S.
• Created January 13, 2022 07:46
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Custom Ticket Id's

Hi Jake Partee or Cardenas, Romulo - Either of you come with some sort of custom workaround solution?

• View comment
• Chris S.
• Created January 10, 2022 09:41
• 0 votes

1. Explore
2. ...
3. Viewing and using dashboards
4. Why do end users show in my assignee filter on my dashboard?

@... - Couldn't agree more. This, and lack of cascading filters is making Explore such a hassle. When I raised this they directed me to this workaround - https://support.zendesk.com/hc/en-us/articl...

• View comment
• Chris S.
• Created May 26, 2021 05:29
• 1 vote

1. Explore
2. ...
3. Viewing and using dashboards
4. Why do end users show in my assignee filter on my dashboard?

Any updates on this in general? It seems like we're moving backwards from Insights with all of these manual workarounds. It seems inherently logical that if I have filtered for one aspect such as T...

• View comment
• Chris S.
• Created May 11, 2021 07:22
• 1 vote

1. Zendesk Suite
2. Managing cross-product features
3. Using the Zendesk Marketplace

Hi Brett - Thanks for the follow up. This is now resolved. Issue was that the description of the app I was trying to install mentions being able to do a trial/install in Sandbox which is not actual...

• View comment
• Chris S.
• Created April 02, 2021 05:40
• 0 votes

1. Zendesk Suite
2. Managing cross-product features
3. Using the Zendesk Marketplace

Hi - above is still an issue. I'm going in circles here - the only place I can sign in using my email/gmail account is in the ZD support - attempting to Sign In on the MarketPlace only gives option...

• View comment
• Chris S.
• Created April 01, 2021 13:45
• 0 votes

1. Support
2. ...
3. Tickets
4. Understanding how creating, deactivating, or deleting ticket fields impacts tickets

Is it possible to link specific Closing Codes to show only for specific Topics? Currently, all of the closing codes available for all Topics and this can get very messy.

• View comment
• Chris S.
• Created January 12, 2021 15:15
• 1 vote