Andrew Pritula
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Total activity57
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Last activity
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Member since
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Following0 users
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Votes50
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Activity overview
Latest activity by Andrew Pritula-
Andrew Pritula commented,
It would be great to be able to hide these views without removing the permissions. We want agents to be able to Delete a ticket but not see the view, similar to how an agent can assign a ticket to ...
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Andrew Pritula commented,
We are also interested in this functionality. Use case: We would like to trigger different automatic replies based on the various potential responses to dropdowns on the initial ticket submission ...
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Andrew Pritula commented,
We would really like this functionality added. On our webform, users select a reason for contact and a device they are contacting us about from drop down menus. This helps us identify patterns (e.g...