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Fatima Sbeih
Joined Apr 15, 2021
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Last activity Aug 19, 2024
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Latest activity by Fatima Sbeih
Fatima Sbeih commented,
Has anyone managed to set this up with Stripe?
View comment · Posted Aug 19, 2024 · Fatima Sbeih
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Fatima Sbeih commented,
I was caught by surprise by this as well (JJ Breen) and now need to rebuild the notifications.
Previously, we would see auto generated notification headers (examples below). How do i get those back? I see the new ticket ID at the bottom, and thats fine, but we need those headers and i have no idea how to bring them back :/
- Open ticket updated by [requester]: [Ticket.id
- New ticket from [requester]
- Ticket [action] by [assignee]
View comment · Posted Mar 01, 2023 · Fatima Sbeih
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Fatima Sbeih commented,
I have the same workflow as Kara and it has always been frustrating that there is no indication that a ticket has been responded to. Even if it is in Pending then Open, there should still be an indication similar to Gmail and other providers that this is a new ticket. The Zendesk Mobile App does this, unread or updated replies that haven't been read yet show up highlighted and with a dot on the left that indicates that its new
View comment · Posted Jun 13, 2019 · Fatima Sbeih
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