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Fatima Sbeih

Joined Apr 15, 2021

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Last activity Aug 19, 2024

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ACTIVITY OVERVIEW

Latest activity by Fatima Sbeih

Fatima Sbeih commented,

CommentUsing legacy AI agent functionality

Has anyone managed to set this up with Stripe? 

View comment · Posted Aug 19, 2024 · Fatima Sbeih

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Fatima Sbeih commented,

CommentSlack integration

I was caught by surprise by this as well (JJ Breen) and now need to rebuild the notifications. 

Previously, we would see auto generated notification headers (examples below). How do i get those back? I see the new ticket ID at the bottom, and thats fine, but we need those headers and i have no idea how to bring them back :/ 

  • Open ticket updated by [requester]: [Ticket.id
  • New ticket from [requester]
  • Ticket [action] by [assignee]

View comment · Posted Mar 01, 2023 · Fatima Sbeih

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Fatima Sbeih commented,

Community comment Feedback - Ticketing system (Support)

I have the same workflow as Kara and it has always been frustrating that there is no indication that a ticket has been responded to. Even if it is in Pending then Open, there should still be an indication similar to Gmail and other providers that this is a new ticket. The Zendesk Mobile App does this, unread or updated replies that haven't been read yet show up highlighted and with a dot on the left that indicates that its new 

View comment · Posted Jun 13, 2019 · Fatima Sbeih

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