Vita Sadauskaitė

Hello Brett Bowser,

It's been two years since your message:

"As of now this is not something that's on the roadmap as the expectation with our ticket system is to use the Ticket Status to determine whether a ticket needs responded to or not."

So is there a setting that responded ticked would be highlighted? We are working with loads of tickets, they all need to stay open, but it is very hard to track the responded ones when you have a few hundreds of them.