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Daiana Cordoba's Avatar

Daiana Cordoba

Joined Apr 16, 2021

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Last activity Mar 21, 2022

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ACTIVITY OVERVIEW

Latest activity by Daiana Cordoba

Daiana Cordoba commented,

Community comment Feedback - Reporting and analytics (Explore)

+1! Really need to be able to use the percentile calculation. Median is great but 90th or 80th percentile are a must have as well

View comment · Posted Mar 21, 2022 · Daiana Cordoba

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Daiana Cordoba commented,

Community comment Feedback - Ticketing system (Support)

This is really needed for Ticket field. 

View comment · Posted Sep 29, 2021 · Daiana Cordoba

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Daiana Cordoba commented,

Community comment Feedback - Ticketing system (Support)

I'm going to reiterate my response from 9 months ago but to us it IS essential ...  if our dev team is  working on a fix, the Zendesk case remains opened but we might receive replies from the requestor. It would make it a lot easier if the cases were highlighted when there's a reply. The OPEN and PENDING status do not achieve what we need.

View comment · Posted May 05, 2021 · Daiana Cordoba

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Daiana Cordoba commented,

Community comment Feedback - Ticketing system (Support)

Same here. Even though we use the open and pending statuses, if our dev team is currently working on a fix the Zendesk case remains opened but we might received replies from the requestor. It would make it a lot easier if the cases were highlighted when there's a reply.

View comment · Posted Aug 19, 2020 · Daiana Cordoba

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