Avil Mascaren

Bulk import is available only during field creation
If it is there even after a field is created, then we can update the field with large number of drop down values

I am not asking for bulk update (refresh of value) - that will be wonderful to have

Having a Bulk add is also helpful to add 100+ field values

Since Automation runs only once in an hour, the auto response for few cases can come after 1 hour and till then we might have to wait for the response from our customer, and we miss out 1 hour of not able to act on it

HI @Colin

For the 3rd point which you mentioned -

This update does not happen immediately. Therefore if you need to update the Recipient before you send an email notification (perhaps when a  ticket is created) you will need to do a little more trickery first. 

Whether the trick is to not to send the auto response via trigger, but to add a sleep tag and use this in automation to delay the initial email?

But this will delay the auto response and may also affect our SLA's.

Or is there any other trick that you used :)