Avil Mascarenhas

1. Community
2. Feedback - Ticketing System (Support)
3. Bulk Import Ticket Field Values

Bulk import is available only during field creationIf it is there even after a field is created, then we can update the field with large number of drop down valuesI am not asking for bulk update (r...

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• Avil Mascarenhas
• Created June 09, 2020 11:34
• 2 votes

1. Community
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

Since Automation runs only once in an hour, the auto response for few cases can come after 1 hour and till then we might have to wait for the response from our customer, and we miss out 1 hour of n...

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• Avil Mascarenhas
• Created April 16, 2019 02:35
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

HI @Colin For the 3rd point which you mentioned - This update does not happen immediately. Therefore if you need to update the Recipient before you send an email notification (perhaps when a  ticke...

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• Avil Mascarenhas
• Created April 15, 2019 13:35
• 0 votes