Jane Pejanovic

1. Community
2. Feedback - Ticketing System (Support)
3. Change sender address when creating a NEW ticket on behalf of the requester

This is extremely important as we have 5 different teams with separate addresses. Currently it's resolved through API and triggers but it isn't perfect for all situations.

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• Jane Pejanovic
• Created April 24, 2020 19:30
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

+1 here as well. We really need it in order to determine total online hours.

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• Jane Pejanovic
• Created July 09, 2019 11:04
• 2 votes