Diana
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Total activity13
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Last activity
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Activity overview
Latest activity by Diana-
Diana commented,
In agreement with the other commenters here. We can definitely understand things being more complicated on the programming backend than it may appear on the front side of things, but you guys have ...
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Diana commented,
Will the historic data include actual times that the agent was Active/Away/Offline? Or will it just give a broad number of hours for the sum of the day?
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Diana commented,
Would be nice to get a real answer to Tom's question - other than "sorry, our customers are important to us, we'll let our developers know about this request." It's absolutely ridiculous for such ...
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Diana commented,
Thank you
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Diana commented,
Vincent, Does this mean that you will finally start working on this for us? Or is this post just another attempt at getting us to raise our hopes, and continue waiting indefinitely? What does no E...
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Diana commented,
I followed up about this recently. Though the Zendesk rep was trying to be nice about it, for all intents and purposes, this is being ignored. Hasn't even earned the dignity of a spot on their to-d...
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Diana commented,
Zendesk, please arrange for this metric to be able to be gathered and reported on, asap. It is extremely important for monitoring the simple but important stats of: 1) How long agents were Online o...