Jason Martin
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Jason Martin commented,
Community comment Feedback - Reporting and analytics (Explore)
Hi Nicole,
Couple things I would really like to see in regards to this is a count and duration of when agents go into 'away' as there is currently no way to track this. I fear that we may have some agents that are going into 'away' status to lower their ACW and with no way of properly tracking this, it is leaving a huge gap in reporting needs.
View comment · Posted Mar 28, 2019 · Jason Martin
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