Oliver Knigge

+1 not only for turning the agents offline, also for turning them online. We have agents writing mails and chatting together. But for these agents, chat has priority. Sometimes these agents forget to set the status back to online and continue with writing e-mails after returning to their place from a break for example. The chat admin want's to set the chat-status that agents can receive chats again.

So this feature would be very helpful, especially concerned agents in homeoffice (chat admin cannot talk to them instantly).