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Rich Herbert

Joined Apr 15, 2021

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Last activity Feb 14, 2025

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ACTIVITY OVERVIEW

Latest activity by Rich Herbert

Rich Herbert created a post,

Post Q&A - Tickets and email

Hi there, 

 

I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a webhook extract an 8-digit number from the tickets subject and paste it in a custom ticket field when a ticket is created. 

The value will always be 8-digits and always be between two slashes, i.e.  “/12345678/”

For example, if the subject of the ticket is: 

"Test Ticket Example /12345678/ New Request", then we want “12345678” to populate in a custom field when the ticket is created. I feel like this is possible with a webhook, but not sure exactly how to set it up.

 

Thanks!

 

Rich

Edited Feb 12, 2025 · Rich Herbert

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Rich Herbert commented,

Community comment Feedback - Voice (Talk)

Thanks Sean - Rich from Comcast tossing some support for this. It would be wonderful to have the ability to adjust this or disable it completely.  

View comment · Posted Jan 24, 2025 · Rich Herbert

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Rich Herbert commented,

Community comment Feedback - Admin Center

Totally agree, this is absolutely needed for large scale webhook use. 

View comment · Posted Dec 07, 2024 · Rich Herbert

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Rich Herbert commented,

Community comment Feedback - Ticketing system (Support)

Adding support for this feature as well. It's confusing for end users. 

View comment · Posted Nov 25, 2024 · Rich Herbert

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Rich Herbert commented,

Community comment Feedback - Ticketing system (Support)

Great update Alina Wright! More granular permissions on user fields is very much needed here including the ability to hide or make certain fields read only. This would allow us to have much better control over our user data and really take advantage of the requester-driven updates to triggers that launched not too long ago. Excited to hear more!

View comment · Posted Feb 28, 2024 · Rich Herbert

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Rich Herbert commented,

Community comment Feedback - Ticketing system (Support)

+1 here - we would really benefit from this feature!

View comment · Posted Jan 17, 2024 · Rich Herbert

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Rich Herbert commented,

CommentUsing Built by Zendesk apps

Hi Gabriel, 

We don't have any custom statuses enabled that I know of. 

Thanks!

View comment · Posted Jun 06, 2023 · Rich Herbert

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Rich Herbert commented,

CommentDeveloper updates

Hi there, 

Will this take effect in Zendesk Sandbox environments at the same time?

Thanks!

Rich

View comment · Posted Jun 05, 2023 · Rich Herbert

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Rich Herbert commented,

CommentUsing Built by Zendesk apps

Hi there - getting this error when I attempt to use the app. Just installed and entered the system field for status per the instructions. Any guidance?

View comment · Posted Jun 05, 2023 · Rich Herbert

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Rich Herbert commented,

Community comment Feedback - Ticketing system (Support)

+1  definitely could use this

View comment · Posted Apr 26, 2023 · Rich Herbert

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