Justin Graves
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Total activity69
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Last activity
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Activity overview
Latest activity by Justin Graves-
Justin Graves commented,
Yes. The new system worked much better. We went down to 1 helpdesk group and that provided some much-appreciated sanity. I'll also say that my statement about needing a triage person when we go...
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Justin Graves commented,
Annastashia- I know this doesn't solve your root problem but I thought I'd chime in with a method for speeding up and standardizing the ticket subject lines. You would create a custom drop-down fi...
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Justin Graves commented,
We would also like to see this implemented. Our use case is that we have certain agents who specialize in something, say cell phone ordering, and get CCd by our end users when those end users emai...
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Justin Graves commented,
This would be helpful for us as well.
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Justin Graves commented,
This would be helpful for us as well. What about this as a solution: Lets say we have a "bad" org that was created on accident with junk data in it and a "good" on with all of the proper data. We...
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Justin Graves created a post,
What NOT To Do With Groups
I'm going to share what NOT to do -- assuming you are a company like ours. I am in the IT department and we have about 15 techs, 10 of which are "front line" Help deskers as we call ourselves. We...