Marcel
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Total activity9
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Last activity
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Activity overview
Latest activity by Marcel-
Marcel commented,
The team and I are attempting to configure this now. The main issue we see is that where we have departments handling different business components (sales, support, billing) there's not a way to h...
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Marcel commented,
Hi Damon, We were instructed by zendesk support to add the channel 'closed ticket' as an option in the trigger (so either 'closed ticket' or 'web form'). Hopefully that will let us assign prior...
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Marcel commented,
Hate being a metoo guy, but I have to agree, if the follow up prevents tickets from being treated as 'new', then I'd like to be able to disable that app. Not sure if it was mentioned, but now when...