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Mary Cheung

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Activity overview

Latest activity by Mary Cheung
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    Mary Cheung created a post,

    Zendesk Talk: Allow Reporting on Agent Availability

    Planned
    1. Community
    2. Feedback - Voice (Talk)

    At this time, only real time reporting is available for Agent availability in the Talk Dashboard.  It would be store this data so that the agent Total Online Time and Time Available can be tracked....

    • Mary Cheung
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    • 183 followers
    • 157 comments
    • 110 votes