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Ricardo Arango

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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Latest activity by Ricardo Arango

Ricardo Arango commented,

CommentTicket customization

Is it possible to hide fields when another fields does not have a value set?

Example:
Field A is a dropdown. By default it does not have a value set. As it is not set, I want to hide other fields that depend on a value being set. I only want to display this field, if that first field has a value set.

Is that possible with this tool? If not, is there another tool that would allow this?

View comment · Posted Mar 05, 2021 · Ricardo Arango

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Ricardo Arango commented,

Community comment Feedback - Ticketing system (Support)

Our use case is that we use user tags to set ticket tags. We can update user tags any time via an external integration (Rest API). When a ticket is created the user tags are propagadated automatically to the ticket. But if the ticket already exists when the user tags change, there is no way to check for those changes in the user tags, in order to update the ticket tags. Currently we can do this also as part of the external intergration, but we believe being able to check user tags in an automation (or trigger) is a basic operation.

View comment · Posted Nov 20, 2018 · Ricardo Arango

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Ricardo Arango created a post,

Post Feedback - Ticketing system (Support)

It's currently not possible to check the user tags in a Trigger or Automation. Please add this basic functionality.

Posted Nov 19, 2018 · Ricardo Arango

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