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Ankit Bhatnagar's Avatar

Ankit Bhatnagar

Joined Apr 15, 2021

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Last activity Mar 22, 2023

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ACTIVITY OVERVIEW

Latest activity by Ankit Bhatnagar

Ankit Bhatnagar commented,

CommentWorkflow best practices and recipes

Can these reminders/follow-ups be shown on the ticket thread as part of the ticket conversations/public comments?

My concerns are 1) To view if the reminders were sent, you have switched to Event view, which is painful, and only some users know about events view. 2) If the incident is closed by automation the closing note on the ticket doesn't show any history of follow-up and shows the last manual comment; in most cases, it will be a question.

View comment · Posted Mar 22, 2023 · Ankit Bhatnagar

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Ankit Bhatnagar commented,

Community comment Feedback - Ticketing system (Support)

I have another use case. We have account managers or other customer-facing technical resources who want to chime in on a ticket. Their response never gets delivered to end-users which defeats the purpose of having light agents. Ideally, if a light agent replies from their inbox, the response should be public, no matter what. And if a light agent wants to add an internal comment, he/she should log on to the Zendesk portal and type an internal comment. 

View comment · Posted Apr 07, 2021 · Ankit Bhatnagar

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Ankit Bhatnagar commented,

Community comment Feedback - Reporting and analytics (Explore)

This remains an issue. You can not export the dashboard with all the tabs.

Please fix this.

View comment · Posted Jul 30, 2019 · Ankit Bhatnagar

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Ankit Bhatnagar created a post,

Post Feedback - Reporting and analytics (Explore)

As an end user I would like to have an option to download the entire dashboard with all tabs.

Posted Nov 14, 2018 · Ankit Bhatnagar

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