Tyler Riddle

I apologize for the frustration but there is reason for this. There is a best practice advisory for why we dont offer "hunt groups" where a single call rings multiple lines. This is a function of many older telephony systems and the reason behind the best practice of avoiding them is that it creates unequal work distribution on your team. For example. If John is a great agent and always picks up on the first ring then you may have agent Joe that will learn to only pick up on the 3rd or 4th ring because he knows John will pick up as soon as a call comes in. This can create agent burnout and a poor work environment. With Zendesk Talk we seek to avoid this and create agent accountability and transparency so that everyone gets an equal workload.

That's a bummer to hear. This is one of the reasons we are moving away from Zendesk Talk.  It's affecting our customers.

Hello, +1 for this feature.  Most SMB isn't a call center.  Having the ability to ring all agents at once seems like it's a very popular request!