RoseAnn Linder

Hi Gail,
Thanks for your reply.
From that list it's an "Automated response email" but they are not automated, they are from diffrent people within an organization responding to emails sent to them from us through Zendesk. See below screenshot:



We get many of these per day and they include important information pertinent to  doing business such as orders, cancellation requests, shipping clarifications...etc.

Currently we just have to man the suspended folder to "recover" these several times per day.
Is there anything that we can do?

All emails received from Netsuite are going directly to our Suspended Tickets folder and need to be manually recovered. We have a major customer that sends all emails through Netsuite so multiple times per day we need to scrub that folder for their legitimate emails which include purchase orders, cancellations and other time sensitive communications and replies.

This has to have been asked before, but I cannot find the thread. Would appreciate any suggestions for troubleshooting and/or any settings that we're missing. Yes, they are whitelisted...