Todd Meyer

I generally like the updates, well done!

My main feedback is that I don't like that it's all in a separate tab now. Not only that, certain actions in the Admin center open yet ANOTHER tab back in Zendesk support (editing a user for example). 

I would prefer that you just stuff this whole admin center back into the Settings area.

The recent(?) update to include sections for users and organizations to this plugin is confusing, and now requires all our agents to click each time they want to see they most recent tickets.

Recent users and organizations that the agent has viewed feels completely unrelated to the most recent tickets submitted by the current ticket requester.  

Please consider expanding the 5 most recent tickets section by default and save everyone lots of clicks.  Thanks!