Annelisa Brown
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Votes on activity by Annelisa Brown-
Assign default outbound call number to an agent
Not plannedWe have multiple phone lines available for outbound calls, but only want agents to make outbound calls from certain lines. It would be great to assign a default outbound call line to an agent/group...
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Schedule intervals in 15 mins
CompletedWe would like to be able to close our phone lines using schedules, at quarter to the hour to allow our team to wrap up the calls they are on, before they clock off for the day. Currently the schedu...
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Enable different greetings for different times of the schedule
AnsweredOur team close once a week in the middle of the day for a team meeting. e have this set up in our Schedule to close, but we would like to be able to play a different closure recording during those ...