Daniel Pohl

Our server desk has the same complaint. To us it doesn't make sense, that in an existing Side Conversation, the Send button line is sticky, but when you write a new Side Conversation it vanishes down.

Please make the Send button line also sticky for a new Conversation!

Here the locked bar with existing Side Conv.:

Here the vanishing Send button bar with new Side Conv.:

Looking forward to a solution!

Best regards

Daniel

Hi Lila,

as I wrote, 28 days is set and it is the maximum configurable, unfortunately. But the 28 days are not the actual problem. I mean, the tickets should be closed one day anyway, otherwise we would end up in having thousands of not-closed tickets. Our main interest is to be able to reactivate a closed ticket.

+1 to reopen a closed ticket!

We handle travel agency requests of flight bookings and we like to have all requests about the same booking inside one Zendesk ticket.

With your restriction that a closed ticket cannot be reopened, you force us to create a new ticket on the same flight booking every time there is another schedule change or name change or refund request. And as flight bookings are made long time in advance, 28 days is nothing. In our previous case management system, we had cases being closed and reactivated again over a whole year.

In Zendesk, our Service Desk needs to click through several Zendesk tickets to understand what was when. This is annoying and was definitely much better in our last case management tool.

So, please, please, allow us to reopen a closed ticket!!