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Kevin Wolfley
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Kevin Wolfley
Kevin Wolfley commented,
Community comment Feedback - Chat and Messaging (Chat)
Fully agree with this post & request. Sending a triggered chat / invitation is a huge benefit, but not getting any information from the member before connecting them with the agent causes a lot more work & time for the agents (when aggregated across the day).
There should absolutely be an option to fire the pre-chat form (or some version of it) before connecting the member with an agent, even if it's a triggered chat.
View comment · Posted Jul 12, 2018 · Kevin Wolfley
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