Naama Aharoni

Today, when our customers submit a ticket through the guide, there is no option to add inline images which can better describe their issue.

They have to attach their screenshot, one by one, which means that instead of pasting there image to the description field, they have to first save the screenshot and then attach it to the request which is, as you can imagine, a very cumbersome task.

That is why 85% of our tickets are coming through mail.

However, that creates a big problem for us as for each ticket that comes through the email, there is a lot of manual work for requesting the needed information which is otherwise set to mandatory in the online form.

What is the plan to include this. This is really hurting our efficiency.