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Stuart Anderton
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Stuart Anderton
Stuart Anderton commented,
FYI, we have dropped Zendesk because of this and moved to an alternative,
View comment · Posted Sep 12, 2018 · Stuart Anderton
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Stuart Anderton commented,
Can I just add that we have got a long way into implementing Zendesk, but the lack of simultaneous ringing is a huge issue. It honestly never even occurred to me that that wouldn't be available. And not being able to change the ridiculously huge 30 seconds before it moves to the next agent is just as bad. Fortunately we have not yet spent a lot of money, but it looks like I will have to switch to an alternative.
View comment · Posted Jun 15, 2018 · Stuart Anderton
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Stuart Anderton created a post,
Our agents use both Chat and Talk. If they are on a Talk call but a Chat comes in, they get the Chat alert sound interrupting their call.
Please allow audio alerts to be muted when a call is active.
Posted Apr 02, 2018 · Stuart Anderton
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