Recent searches
No recent searches

Serge
Joined Apr 15, 2021
·
Last activity Sep 22, 2022
Following
0
Followers
0
Total activity
12
Votes
0
Subscriptions
6
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Serge
Serge created a post,
Introduction
Perhaps you are faced with the problem of the CSV file request frequency limit.
To work around this, we use small javascript (bookmarklet) that receives the data via Zendesk API and saves it to a CSV file.
Visit the Round Robin app site to get the script and set it up for yourself. Its open source and free. Enjoy!
How it works
This video shows how it works.
Here's the source code
Following is the script code. Feel free to modify it for your own needs!
javascript:var win=window.open("","","width=600,height=500,scrollbars=yes");var vn=+window.location.href.replace(/(.*filters/)/,""); var w=win.document; w.write("Export view to CSV file Created by Round Robin App team (@RoundRobinApp)
"); w.write("");var url="/api/v2/views/"+vn+"/execute.json";var l=1;f(url);function ai(a, s, p){for(var i = 0, len = a.length; i < len; i++){if (a[i][p] === s) return i;} return -1;}; function gv(o, r, a){var v=o.rows[r][a]; if (typeof v == "undefined") {v=o.rows[r][a+"_id"];}; if (v !== null) {if(a=="assignee" || a=="requester"){return o.users[ai(o.users, v, "id")].name}; if (a=="group") {return o.groups[ai(o.groups, v, "id")].name};if (a=="organization"){return o.organizations[ai(o.organizations, v, "id")].name};if (a=="via"){return v.channel}; return v;} else {return ""};};function f(u){var xh=new XMLHttpRequest();xh.onreadystatechange=function() {var obj; if(xh.readyState==4&&xh.status==200){obj=JSON.parse(xh.responseText); w.write(""); var q=String.fromCharCode(34); var q1 =String.fromCharCode(39); var s="id,Description"; if (l == 1) {for (var j = 0; j < obj.columns.length; j++) { s += ","+q+obj.columns[j].title+q; }; l=0; w.write(s+String.fromCharCode(13,10)+"
"); }; for (var i = 0; i < obj.rows.length; i++) {var s=obj.rows[i].ticket.id+","+q+obj.rows[i].ticket.description.replace(/[\r\n]/g," ").replace(/"/g, q1).replace(/\s+/g, " ")+q; for (var j = 0; j < obj.columns.length; j++) {s += ","+q+gv(obj,i,obj.columns[j].id).toString().replace(/[\r\n]/g," ").replace(/"/g, q1).replace(/\s+/g, " ")+q; }; w.write(s+String.fromCharCode(13,10)+"
"); }; if(obj.next_page!==null){f(obj.next_page)}else{w.write("")}; }; };xh.open("GET",u,true);xh.send();};
Posted Sep 21, 2022 · Serge
1
Follower
5
Votes
1
Comment
Serge commented,
@Alexander Thanks!
Last week we had found and fixed a bug in the code of this script. The double quote character was not escaped in Description field. All who are faced with the issue, please update your bookmarklet.
The fixed script is here.
View comment · Posted Jul 13, 2015 · Serge
0
Followers
0
Votes
0
Comments
Serge commented,
View comment · Posted May 07, 2015 · Serge
0
Followers
0
Votes
0
Comments
Serge commented,
Thanks!
I'm glad you liked it.
Following is the script code with "description".
javascript:var win=window.open("","","width=600,height=500,scrollbars=yes");var vn=+window.location.href.replace(/(.*filters\/)/,""); var w=win.document; w.write("Export view to CSV file Created by Round Robin App team (@RoundRobinApp)
"); w.write("");var url="/api/v2/views/"+vn+"/execute.json";var l=1;f(url);function ai(a, s, p){for(var i = 0, len = a.length; i < len; i++){if (a[i][p] === s) return i;} return -1;}; function gv(o, r, a){var v=o.rows[r][a]; if (typeof v == "undefined") {v=o.rows[r][a+"_id"];}; if (v !== null) {if(a=="assignee" || a=="requester"){return o.users[ai(o.users, v, "id")].name}; if (a=="group") {return o.groups[ai(o.groups, v, "id")].name};if (a=="organization"){return o.organizations[ai(o.organizations, v, "id")].name};if (a=="via"){return v.channel}; return v;} else {return ""};};function f(u){var xh=new XMLHttpRequest();xh.onreadystatechange=function() {var obj; if(xh.readyState==4&&xh.status==200){obj=JSON.parse(xh.responseText); w.write(""); var q=String.fromCharCode(34); var q1 =String.fromCharCode(39); var s="id,Description"; if (l == 1) {for (var j = 0; j < obj.columns.length; j++) { s += ","+q+obj.columns[j].title+q; }; l=0; w.write(s+String.fromCharCode(13,10)+"
"); }; for (var i = 0; i < obj.rows.length; i++) {var s=obj.rows[i].ticket.id+","+q+obj.rows[i].ticket.description.replace(/[\r\n]/g," ").replace(/"/g, q1).replace(/\s+/g, " ")+q; for (var j = 0; j < obj.columns.length; j++) {s += ","+q+gv(obj,i,obj.columns[j].id).toString().replace(/[\r\n]/g," ").replace(/"/g, q1).replace(/\s+/g, " ")+q; }; w.write(s+String.fromCharCode(13,10)+"
"); }; if(obj.next_page!==null){f(obj.next_page)}else{w.write("")}; }; };xh.open("GET",u,true);xh.send();};
View comment · Posted May 07, 2015 · Serge
0
Followers
0
Votes
0
Comments
Serge created a post,
Introduction
Perhaps you are faced with the problem of the CSV file request frequency limit.
To work around this, we use small javascript (bookmarklet) that receives the data via Zendesk API and saves it to a CSV file.
You can get the script HERE to set it up for yourself. It`s open source and FREE. Enjoy!
How it works
This video shows how it works.
Here's the source code
Following is the script code. Feel free to modify it for your own needs!
javascript:var win=window.open("","","width=600,height=500,scrollbars=yes");var vn=+window.location.href.replace(/(.*filters\/)/,""); var w=win.document; w.write("Export view to CSV file Created by Round Robin App team (@RoundRobinApp)
"); w.write("");var url="/api/v2/views/"+vn+"/execute.json";var l=1;f(url);function ai(a, s, p){for(var i = 0, len = a.length; i < len; i++){if (a[i][p] === s) return i;} return -1;}; function gv(o, r, a){var v=o.rows[r][a]; if (typeof v == "undefined") {v=o.rows[r][a+"_id"];}; if (v !== null) {if(a=="assignee" || a=="requester"){return o.users[ai(o.users, v, "id")].name}; if (a=="group") {return o.groups[ai(o.groups, v, "id")].name};if (a=="organization"){return o.organizations[ai(o.organizations, v, "id")].name};if (a=="via"){return v.channel}; return v;} else {return ""};};function f(u){var xh=new XMLHttpRequest();xh.onreadystatechange=function() {var obj; if(xh.readyState==4&&xh.status==200){obj=JSON.parse(xh.responseText); w.write(""); var q=String.fromCharCode(34); var q1 =String.fromCharCode(39); var s="id,Description"; if (l == 1) {for (var j = 0; j < obj.columns.length; j++) { s += ","+q+obj.columns[j].title+q; }; l=0; w.write(s+String.fromCharCode(13,10)+"
"); }; for (var i = 0; i < obj.rows.length; i++) {var s=obj.rows[i].ticket.id+","+q+obj.rows[i].ticket.description.replace(/[\r\n]/g," ").replace(/"/g, q1).replace(/\s+/g, " ")+q; for (var j = 0; j < obj.columns.length; j++) {s += ","+q+gv(obj,i,obj.columns[j].id).toString().replace(/[\r\n]/g," ").replace(/"/g, q1).replace(/\s+/g, " ")+q; }; w.write(s+String.fromCharCode(13,10)+"
"); }; if(obj.next_page!==null){f(obj.next_page)}else{w.write("")}; }; };xh.open("GET",u,true);xh.send();};
Posted Apr 10, 2015 · Serge
0
Followers
17
Votes
13
Comments
Serge commented,
Hi all,
Seeing the interest of Zendesk community for automatic tickets assignment and agent load balancing, I want to share our solution which solves these tasks.
Check it out roundrobin.zendesk.com/hc/en-us/articles/202636392-How-it-works
I hope it's helpful.
View comment · Posted Feb 03, 2015 · Serge
0
Followers
0
Votes
0
Comments