Elizabeth Cochran
Senior Director of IT & Reporting, University of New Mexico in Albuquerque
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Total activity29
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Last activity
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Member since
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Following0 users
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Votes13
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Activity overview
Latest activity by Elizabeth Cochran-
Elizabeth Cochran commented,
Scott Allison This is disappointing to hear. My organization has 26 Agents out of 93 employees. This would be so helpful, as it would help us understand team collaboration and help us have more d...
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Elizabeth Cochran commented,
I'd love to see the ability to add this category to "My Unsolved Tickets" view for my 26 agents. Please consider.
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Elizabeth Cochran commented,
Disappoints me that this is still showing as [Not Planned]. I honestly don't get it!
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Elizabeth Cochran commented,
Thank you, Scott. I believe there are several similar threads such as this one. Hope this does get traction. I actually ended up disabling this option, as it was unavailable to all of our staff....
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Elizabeth Cochran commented,
Hi, Lenka. Thanks for sharing. Is it free? I appreciated Zendesk having an integrated solution. I did not want to bring in a 3rd party app, if I could help it, but... I honestly do not underst...
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Elizabeth Cochran commented,
Hello, Amisha Sharma. We do not see the option to modify text color in our environment. Was this implemented for all Zendesk flavors? Thanks! Elizabeth The University of New Mexico Foundation
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Elizabeth Cochran created a post,
Allow Agents to Complete Satisfaction Surveys
Not plannedFeature Request Summary: Allow option to include/exclude Agents to receive and complete CSRs when Agent is Requester. Description/Use Cases: We would use this as intra-company measure of collab...
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Elizabeth Cochran commented,
Thank you for the update, Amisha! Clarifying question for you, please: Will incoming email messages with text in color also be retained when new tickets are created or is it only agents who can eff...
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Elizabeth Cochran commented,
When is this coming???? We need it, badly!
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Elizabeth Cochran commented,
Hey, Matt. The link did not work for me. Is there a different one I might try? Thanks so much! Elizabeth