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James Pitcher

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by James Pitcher

James Pitcher commented,

Community comment Feedback - Ticketing system (Support)

+1 for this also - we need to highlight certain text in our responses, need a highlight option or option to change text colour / background colour

View comment · Posted Dec 09, 2019 · James Pitcher

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James Pitcher commented,

Community comment Feedback - Ticketing system (Support)

+ 1 here - Customers often add our team's DL email to cc (usually in an attempt to get a faster response 😊), so we want to remove this automatically on any ticket, otherwise the whole team keeps getting emailed updates.

View comment · Posted Nov 29, 2019 · James Pitcher

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James Pitcher commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Aug 20, 2019 · James Pitcher

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James Pitcher commented,

Community comment Feedback - Ticketing system (Support)

+1 on this, simply I would like the option on each field whether the customer can edit this field once the ticket has been logged, this will allow the customer to edit the subject, or raise/lower the priority.

View comment · Posted Aug 13, 2019 · James Pitcher

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James Pitcher commented,

Community comment Feedback - Ticketing system (Support)

+1 from me!

View comment · Posted Mar 02, 2018 · James Pitcher

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James Pitcher commented,

Community comment Feedback - Community Forums (Gather)

Hi Nicole,

There are plenty of other examples given in previous comments as to why this is required by so many of your customers, including my own previous post;

Can we have an update on this?  I'm looking at enabling our community and a big sticking point is not being able to upload file types other than images.  Our customers would like to share product related files, .log files etc.

 

View comment · Posted Jan 31, 2018 · James Pitcher

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James Pitcher commented,

Community comment Feedback - Community Forums (Gather)

Can we have an update on this?  I'm looking at enabling our community and a big sticking point is not being able to upload file types other than images.  Our customers would like to share product related files, .log files etc.

View comment · Posted Jan 13, 2017 · James Pitcher

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James Pitcher commented,

Community comment Feedback - Community Forums (Gather)

Wow a long running request this one with a lot of votes...   added mine too

View comment · Posted Jan 09, 2017 · James Pitcher

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