Bob Charpentier

Thanks everyone. This has been helpful. We do plan on upgrading our bug tracking system in the near future and Jira is the one product that always pops up. Good to know there's an integration with Zendesk.

For now, we've landed on a process similar to that described by everyone here. 

I'm interested to hear from other Zendesk users about how you notify users when a bug related to their ticket has been fixed. We're trying to come up with a process where related bugs and tickets are connected in such a way that agents can easily let users know their issue has been addressed. If you have a working system, I'd like to hear about your process, what bug reporting tool you use, and any integration with Zendesk you might be using to facilitate this process.

Thanks in advance.