Coty Inc.

Hi @Trapta,

You tips is awesome ! Works for French now. :D

Additional question : how can I make this description appear in my web widget as well ?

Kind regard,

Ly

Additional question : how can I make this description appear in my web widget as well ?

Hi @Trapta,

Thank you so much for your tips : it works.

However it works for all languages except French, any idea why ?

Her is the link of my HC : https://e-education.zendesk.com/hc/fr/requests/new 

Many thanks,

Ly

Hi Vladan,

I have verified, no line break at the end&beginning of my string in the DC item.

Here is the link of my HC : https://e-education.zendesk.com/hc/en-us/requests/new 

Many thanks,

Ly

hi Vladan, 

My text is the following : Please attach as much screenshots / printscreens as possible to illustrate the issue

If I only use that text without the dynamic content, it works perfectly. But when putting it in a dynamic content, it won't work anymore...

Ly

Help!!!

I am trying to use dynamic content for the attachment field description but it does not work. WHY ? :(

My dynamic content is  {{dc.attachment_system_field_description}}

The code I am using in the JS is $('form#new_request .upload-dropzone').parent().append('

{{dc 'attachment_system_field_description'}}

What might be wrong ?

hi Trapta, thank you very much !

I have figured this out and it works well :)

$('.request_cc_emails').hide();

Mix up with the field id before.

Hi everyone,

Thank you for the useful article. How about hiding the CCs field ?

I have tried the following but it is not working:

if (window.location.href == "https://e-education.zendesk.com/hc/en-us/requests/new?ticket_form_id=250925") {
$('.request_collaborators_').hide();
}