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Soowon Lee
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Soowon Lee
Soowon Lee commented,
I think the key point here is, with the current Zendesk logic, we cannot control who creates an account to access the Help Center. There is no way to get notification when a new user is created, therefore as an admin I do not know which users I have to grant access to the Help Center.
Therefore there should be an option or a trigger condition we can use to send notifications for new users.
This can be done withe using external apps such as Zapier but I dont it should be a default feature of Zendesk.
View comment · Posted Mar 16, 2018 · Soowon Lee
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Soowon Lee commented,
Currently when an end user register themselves in help center, they are automatically granted the access to Help Center.
The workflow we are looking for is as seen below
1. End user enters Help Center
2. Enters Email and PW to log into Help Center
3. This alarms the admins via email & admin user verifies the end user
information (email, language, name, etc)
* If services like Docusign can be incorporated it will be great
4. When approved, end user gets a notification saying they can now access Help Center.
View comment · Posted Feb 01, 2017 · Soowon Lee
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Soowon Lee commented,
This is also a feature we are looking for as we have no way to validate the customer at the moment.
View comment · Posted Feb 01, 2017 · Soowon Lee
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