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Bulent Yazici
Joined Apr 15, 2021
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Last activity Feb 27, 2024
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Latest activity by Bulent Yazici
Bulent Yazici commented,
Madison Hoffman what does it take for your company to actually allow customers to directly talk to an agent rather than dealing with your silly bot?
I have been contacting your company since August to downgrade and I keep on being fobbed off my supposed account managers.
This is disgraceful.
View comment · Posted Nov 01, 2023 · Bulent Yazici
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Bulent Yazici commented,
That's nice Dave but nearly 9 years later for some of the comments, I truly don't believe that anything is going to be done. All you've said is that they're "planning" on having "internal discussions" about it "next year".
The most uncommitted answer if I've ever seen one.
To be honest, Zendesk engineers should be really embarrassed to not have sorted this out after all this time. There's obviously an unwillingness by the team to sort this out due to the underlying code base.
View comment · Posted Dec 16, 2021 · Bulent Yazici
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Bulent Yazici commented,
It really isn't that difficult Zendesk. After all these years, it's shocking you haven't managed to fix this issue.
Our users have multiple email addresses on their account and the replies to tickets should, at the very least go to all email addresses and ideally go to the one address they used to create the ticket.
Not really acceptable 5 years after this silly "workaround" was written.
View comment · Posted Oct 01, 2021 · Bulent Yazici
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Bulent Yazici commented,
We also have the same problem as well. One client consistently giving us "bad" reviews. Spoken with them and they say that they are extremely happy with the tickets and have no idea why they are automatically giving us bad reviews. Haven't even clicked on the links on the emails. But they do have an overzealous email AV scan which must be following the links.
Any ideas on how to stop this happening would be welcome because they are starting to skew our figures.
View comment · Posted Sep 10, 2018 · Bulent Yazici
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