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Dionne

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Dionne

Dionne created a post,

Post Feedback - Voice (Talk)

It would be helpful to be able to utilize Zendesk to confirm Agent payroll hour submission. I'm looking for the ability to report(s) to track my individuals daily/weekly/monthly talk activity.  I would like to see what time the agent logged in, changed their talk status (online/offline) and logged out each day.  I would much rather count on the data given by Zendesk rather than  utilizing an additional payroll/timekeeping system. 

Posted Mar 08, 2017 · Dionne

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