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Dionne
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Dionne
Dionne created a post,
Post Feedback - Voice (Talk)
It would be helpful to be able to utilize Zendesk to confirm Agent payroll hour submission. I'm looking for the ability to report(s) to track my individuals daily/weekly/monthly talk activity. I would like to see what time the agent logged in, changed their talk status (online/offline) and logged out each day. I would much rather count on the data given by Zendesk rather than utilizing an additional payroll/timekeeping system.
Posted Mar 08, 2017 · Dionne
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