Recent searches


No recent searches

Steve Weber's Avatar

Steve Weber

Joined Apr 15, 2021

·

Last activity Oct 22, 2021

Following

0

Followers

0

Total activity

2

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Steve Weber

Steve Weber created a post,

Post Feedback - Help Center (Guide)

Hi, I have 2 knowledge article templates setup using the knowledge capture app. This works great when you are starting with a ticket. How can those same templates be used if the agent doesn't start with a ticket? The main use case it that they are in Guide and click Add Article. They are presented with a blank page instead of being asked to choose a template.

Posted Mar 02, 2018 · Steve Weber

39

Followers

58

Votes

49

Comments