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Steve Weber
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Steve Weber
Steve Weber created a post,
Post Feedback - Help Center (Guide)
Hi, I have 2 knowledge article templates setup using the knowledge capture app. This works great when you are starting with a ticket. How can those same templates be used if the agent doesn't start with a ticket? The main use case it that they are in Guide and click Add Article. They are presented with a blank page instead of being asked to choose a template.
Posted Mar 02, 2018 · Steve Weber
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