Jim Aycock

Normally we catch it and update the fields manually so the new follow-up tickets are recorded and routed correctly.  But we neglect to do this about once a day.  

I don't mind customers creating new tickets from closed ticket links.  The problem is when the new ticket inherits all the fields from the closed ticket.  

Please let us disable follow-up tickets, when a ticket is closed.  

We have many customers who create tickets as a 'follow-up' when in fact they are not related to their original ticket at all.  This causes lots of problems with ticket routing and with reporting.