Jim Aycock
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Last activity
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Activity overview
Latest activity by Jim Aycock-
Jim Aycock commented,
Normally we catch it and update the fields manually so the new follow-up tickets are recorded and routed correctly. But we neglect to do this about once a day. I don't mind customers creating ne...
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Jim Aycock commented,
Please let us disable follow-up tickets, when a ticket is closed. We have many customers who create tickets as a 'follow-up' when in fact they are not related to their original ticket at all. Th...