Edwin Schukking

Hi Daniel,

this would indeed be helpful for our end-users!

Since we have a multi-language setup, would it also be possible to add more than one trigger word per class?

Kind regards,
Edwin

I will, Jessie. Our DEV team is looking into this solution and I will surely let you know whether this worked for us!

Thanks, Iggy.

I will try your suggestion!

We have a multi-language setup and I have tried to implement the JS as described in this thread, but the text in the search box did not change:

// START change search box text
// Edwin Schukking 2016.06.20
// Source: https://support.zendesk.com/hc/en-us/community/posts/203458866-Help-Center-Change-default-placeholder-text-in-your-Search-Box

var currentLanguage = $('.language-selector a:first').text();

if(currentLanguage === "Deutsch") {
$('.search #query').attr('placeholder','Knowledge base durchsuchen');}

if(currentLanguage === "English (AU)") {
$('.search #query').attr('placeholder','Search knowledge base au');}

if(currentLanguage === "English (UK)") {
$('.search #query').attr('placeholder','Search knowledge base gb');}

if(currentLanguage === "English (US)") {
$('.search #query').attr('placeholder','Search knowledge base us');}

// END change search box text

Is there something I have missed, since my knowledge of JS is very limited. 

Thanks in advance!

This is great, thanks.

@AndrewJ: You're tutorial really helped, thanks!

@AndrewJ: So I should look into HTTP targets and the article you mentioned to have the cc in the tickets automatically removes (different from blacklisted). Correct?