Niloufar Lamei

1. Community
2. Feedback - Ticketing System (Support)
3. Forcefully upgraded to Agent Workspace

@Amisha Sharma We were forcefully converted to the Agent Workspace and our team spends more time understanding who said what and when and we constantly miss conversations. In addition, since the ch...

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• Niloufar Lamei
• Created March 28, 2023 14:45
• 1 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Importing and downloading your theme and manifest file

Hi Andrea Rochira, I followed the steps provided here and only changed the one line (api_version=2). I also did the following: Changed the Theme's name to Copenhagen-2. Zipped the file. Attempted ...

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• Niloufar Lamei
• Created December 07, 2022 19:19
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

None of our agents like the new workspace and everyone was unhappy of the automatic switch. Specially, the main complain was about the order of the comments/notes. We all want the older descending ...

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• Niloufar Lamei
• Created September 21, 2022 18:04
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. views should include the condition "subject"

And, it still doesn't work! Last comment was 3 months ago. What does it take Zendesk? 9 years and you still haven't been able to add a new condition based on an existing field in order to create a ...

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• Niloufar Lamei
• Created February 03, 2022 18:22
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Customize search results columns

We absolutely need the functionality of adding/removing columns in the search result view.

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• Niloufar Lamei
• Created February 06, 2018 23:17
• 10 votes