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Praveen

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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Praveen commented,

Community comment Q&A - Help center and community

@Trapta, thank you! That fixed the issue :)

View comment · Posted Oct 17, 2017 · Praveen

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Praveen commented,

Community comment Q&A - Help center and community

Hello,

I implemented the above code into my knowledge base a few weeks ago to link two specific articles to an outside URL. 

support.bioconnect.com

Page with hyperlinked articles using code above >>>  https://support.bioconnect.com/hc/en-us/categories/115000748788-Support-Options

Search example of below description >>> https://support.bioconnect.com/hc/en-us/search?utf8=%E2%9C%93&query=device

I noticed the other day that now when you search for a word in our knowledge base that the resulting articles are not hyperlinked, unless the article title reaches a certain length on the page. For example search for "device" --> the first article does not show it is hyperlinked and it not clickable until you hover over "that" in the title. If you scroll to the 7th article that appears in the same search the title of the article is just "XPass" and is not clickable.

Any idea how to fix this? Thanks!

 

View comment · Posted Oct 16, 2017 · Praveen

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