Matt 🕵️
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Recent activity by Matt 🕵️-
Thank you for escalating our request.
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Greetings! We were doing our first round of monthly stats since merging over to Explore for fully storing our stats. We noticed that a tag that was assigned to a fan's Twitter DM was counted 3 time...
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@...Thanks for the head's up! I just sent an email to you, and we can chat further over there. Talk to you soon!Matt
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@... I was taking a look at your Zendesk Search App recently, and I was really hopeful to find Twitter handle searching. If this is implemented can you please tag me and let me know? This would b...
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You're welcome! Hopefully we can come to a resolution soon, and thank you for all of your insight!
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about 90% of our business comes through Twitter DMs. Is there a way to search for the Twitter Handle in Zendesk (ie... @twitterhandle)? This would be a huge help for our team! Thanks in advance,...
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Thank you for the feedback! I'll reach out on that thread.
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@... We're currently trying the Professional level of Zendesk, and one of the biggest tasks we want to undertake is exporting our tags which we use to track our stats. Currently we're seeing a lot...
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@...Thank you so much for the insight. I've passed this along to our other team members, and we'll give this a shot for clearing all of our tags simultaneously after they've been exported.