Matt 🕵️
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Total activity26
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Last activity
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Posts
Votes on activity by Matt 🕵️-
Can you please add Twitter Handle searching capabilities?
Greetings! We've been using Zendesk since our inception, and about 85% of our communication is in Twitter DM. It would be incredibly helpful if we had the ability to search for a Twitter Handle (@...
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Twitter DM tags being counted multiple times for the same recipient.
We've been experiencing an issue for several months when we include a tag on a Twitter DM (85% of our inbound messaging - roughly 1,200 tickets per month) the ticket status doesn't go to closed aft...