Andrew Wilder
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Last activity
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Activity overview
Latest activity by Andrew Wilder-
Andrew Wilder created a post,
How to "Send Later" Using Automations
I've figured out how to schedule replies in Zendesk!! Using a combination of triggers, tags, automations, and ticket types, it actually is possible to send with an approximate delay. Because autom...
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Andrew Wilder commented,
+1. I'm about to bring on a new agent, and I want to be able to review his drafts and collaborate with him before he sends. I also don't trust the in-browser saving -- will it really be there if I...