
Anna
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Total activity12
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Last activity
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Following0 users
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Activity overview
Latest activity by Anna-
Anna commented,
Agree with a lot of comments on here. Removing the ability for agents to begin chats is one of the biggest issues we are seeing. Chats are disconnected and when the customer comes back we can't pri...
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Anna commented,
This would be helpful for us as well. We have a brand that only offers email support at this time and flow builder would be very helpful in guiding customers to self-serve before giving them a form...
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Anna commented,
Agree with Tracy. We would like to do the same thing as our wait time is set to the maximum (20 minutes) and customers get frustrated with longer wait times. We want to remind them while they are w...