Anna

1. Support
2. ...
3. Setting up Agent Workspace
4. Limitations in the Zendesk Agent Workspace

Agree with a lot of comments on here. Removing the ability for agents to begin chats is one of the biggest issues we are seeing. Chats are disconnected and when the customer comes back we can't pri...

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• Anna
• Created September 13, 2021 23:58
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Feature request: Flow Builder - ask customer to submit ticket if no article is found

This would be helpful for us as well. We have a brand that only offers email support at this time and flow builder would be very helpful in guiding customers to self-serve before giving them a form...

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• Anna
• Created August 04, 2021 21:30
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Can hold music be changed?

Agree with Tracy. We would like to do the same thing as our wait time is set to the maximum (20 minutes) and customers get frustrated with longer wait times. We want to remind them while they are w...

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• Anna
• Created August 19, 2019 20:54
• 0 votes