Recent searches
No recent searches
CLOSED Rob Gilliam
Joined Apr 15, 2021
·
Last activity Oct 22, 2021
Following
0
Followers
0
Total activity
2
Votes
0
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by CLOSED Rob Gilliam
CLOSED Rob Gilliam commented,
Community comment Feedback - Ticketing system (Support)
I vote for changing Zendesk to not re-open the ticket automatically. Those who do need this behaviour (e.g. Colin Piper mentions it's important to his team) can implement a trigger that does this for them.
It's not possible (as far as I can tell) to create a trigger to set the ticket back to its original status (i.e. it never was re-opened) so that re-solve statistics, etc., are not affected.
View comment · Posted Oct 17, 2016 · CLOSED Rob Gilliam
0
Followers
0
Votes
0
Comments