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Joe Conti
Joined Apr 15, 2021
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Last activity Jan 19, 2023
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Latest activity by Joe Conti
Joe Conti commented,
Hi Katarzyna Karpinska -
I have been following this request for years (literally). How did this go from the ability to COPY or DUPLICATE an article (the subject of this thread) to something you are calling "Article Multiplacement"?
These are two different use cases. I don't see the ability to COPY/DUPLICATE an article on your roadmap - not under considering, not under planning.
So I an just taking a wild guess here that it is not happening.
View comment · Posted Jan 19, 2023 · Joe Conti
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Joe Conti commented,
After a few years, I am going to "unfollow" the article because obviously Zendesk is not taking action on this. Have fun recreating articles instead of duplicate/copy!!!!
View comment · Posted May 31, 2022 · Joe Conti
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Joe Conti commented,
If you go through the workflow as a Zendesk support admin and you want to create a Macro, you will see how convoluted the process is.
The other items still available on the left nav are limited utility when the most frequently used are now someplace else.
View comment · Posted Mar 15, 2022 · Joe Conti
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Joe Conti commented,
As a software development firm, we understand the challenge of juggling priorities.
In looking at this from the value versus level of effort perspective, where does Zendesk sit?
Is it not valuable enough to your users? Is it super complex and involved to copy/clone an article?
On the surface, it appears that this will help a number of your users and that it would be considered a low-to-medium level of development effort.
View comment · Posted May 21, 2018 · Joe Conti
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Joe Conti created a post,
As a support manager, I'd like to be notified when any of my agents add an internal note to a ticket. Typically the internal notes are questions about how to respond, how to solve the issue, etc.
Thanks!
Posted Nov 07, 2017 · Joe Conti
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Joe Conti commented,
Yes duplicating an article would be very helpful.
View comment · Posted May 10, 2017 · Joe Conti
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