Joe Conti
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Total activity11
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Last activity
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Activity overview
Latest activity by Joe Conti-
Joe Conti commented,
Hi Katarzyna Karpinska - I have been following this request for years (literally). How did this go from the ability to COPY or DUPLICATE an article (the subject of this thread) to something you ar...
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Joe Conti commented,
After a few years, I am going to "unfollow" the article because obviously Zendesk is not taking action on this. Have fun recreating articles instead of duplicate/copy!!!!
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Joe Conti commented,
If you go through the workflow as a Zendesk support admin and you want to create a Macro, you will see how convoluted the process is. The other items still available on the left nav are limited uti...
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Joe Conti commented,
As a software development firm, we understand the challenge of juggling priorities. In looking at this from the value versus level of effort perspective, where does Zendesk sit? Is it not valuable ...
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Joe Conti created a post,
How do I create a trigger to notify me when a ticket is updated with an internal note?
AnsweredAs a support manager, I'd like to be notified when any of my agents add an internal note to a ticket. Typically the internal notes are questions about how to respond, how to solve the issue, etc. ...
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Joe Conti commented,
Yes duplicating an article would be very helpful.