Service Desk SWISS TXT (SwissTXT)

In our case I had to add a new drop down. Now if an agent set the request to open, it change to open even the tcket is assigned or not and the new drop down is set or not.

We want to keep it as new as long as the drop down and the assignee aren't set. But I tried many ways, the request don't stay as new but goes open everytime.

For us the open status is only when an agent take care of the request (entry control performed).

I will very happy when we can set or keep the new status ona request.

 

Thx.