Mart Hough

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I've come to unfollow this post as I've now moved to Atlassian's Jira. It's simply magnificent.  

• View comment
• Mart Hough
• Created February 05, 2023 22:24
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I see an opportunity here for a plugin! I have no coding knowhow but surely someone can make some $$ with this opportunity. I'd PAY for this fesature..  

• View comment
• Mart Hough
• Created August 10, 2017 23:25
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

One approach I envision would be within the end users profile. In the section where you add them to an organization, there could be a checkbox next to that organisation that says "auto cc this user...

• View comment
• Mart Hough
• Created May 17, 2017 00:10
• 1 vote

1. Community
2. Tips from users - Zendesk Suite
3. Change text for "My Activities" in HC

it seems it was a cache issue. appears to have gone away  

• View comment
• Mart Hough
• Created May 16, 2017 03:17
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Change text for "My Activities" in HC

:( I tried this modification, but where it should say "My Activities" it says "Liquid error: undefined method..." I added this above snippet after the final closing brackets.. Then Inside the final...

• View comment
• Mart Hough
• Created May 16, 2017 01:53
• 0 votes