Erin Slovitt
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Last activity
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Activity overview
Latest activity by Erin Slovitt-
Erin Slovitt commented,
Hi Caroline, Our current provider allows admins to determine the behaviour. The options are for the agent to remain available or to be made unavailable for a pre-determined amount of time. Admins ...
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Erin Slovitt created a post,
Talk - agents remain available after missed call
AnsweredIf an agent misses a call (i.e. doesn't answer it in time), the agent remains available to receive calls in the queue. This is a problem if an agent forgets to make themselves unavailable to receiv...