Aaron Schweitzer

+1 for this feature.

Being able to remove cc's on ticket creation (vs update as indicated in the HTTP target workaround) as well as adjust specific cc's would be ideal.

Given that all other notifications are Trigger - driven, it seems intuitive to do the same with these.

@Nicole-

The use cases are pretty clear in this thread.   Organizations which have high volumes of tickets or email need a visual and/or auditory notification to allow them to identify relevant new tickets in the midst of a torrent of emails.  It's about easy of use in separating what's important from the noise of day to day work.

Teams are often stretched and must balance multiple priorities within and outside of Zendesk.   Push notifications are a global UX trend in many businesses, websites and SaaS platforms for good reason. 

Ideally, I would like to see some control over which notifications are pushed by group/agent/org..etc... perhaps with trigger rules.

+1  This needs to be built-in to Zendesk.